FAQ

How can we help you ?

Find the most frequently asked questions here.

When will the request reach me?

Depending on the shipping company chosen and the responsible in charge of delivery , we provide a group of shipping responsible based in major cities, it usually takes 1 to 3 days for the order to be confirmed.

Is there a delivery outside the country?

Yes, we offer international delivery to euroup. The shipping cost is a flat fee of 25€, ensuring your order arrives safety and efficiently. Delivery times may very depending on the destination, but we aim to get your product to you as quickly as possible.

If I have a product with a manufacturing defect?

You must read the return policy to know the conditions of return and exchange, in case of a defect on the product, it was agreed to return, the shipping value of the company is calculated, and the freight returned to the customer. As for the value of the product, it is not calculated for the customer according to the return policy.

I want to order large quantities. Is there a discount?

The store offers a delivery service for orders of large quantities and there is a discount ranging between 20-30% on certain products. You can contact us directly via the contact page and inquire about the quantities.